How do I cancel my subscription? Open the App Store → tap your profile → Subscriptions → ScaleSignal → Cancel. Cancellation takes effect at the end of the current billing period.
How do I restore a purchase on a new device? Open the app → Settings → Subscription → Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
How do I delete my account? Open the app → Settings → Delete Account. Or visit our account deletion page.
I did not receive my sign-in code. Check spam/junk, wait 60 seconds, and request another code. If it still does not arrive, email us.
My barcode scan did not find a product. Try the text search, or log the item manually. Our database is continuously expanding.
I need a refund. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. For Google Play purchases, use the Play Store refund flow.